ClearSight Care Portal – Terms of Use

Welcome to the ClearSight Care Portal. By accessing or using this portal, you agree to comply with and be bound by the following terms and conditions.

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1. About ClearSight

ClearSight Domiciliary provides specialist mobile eye care and hearing care services for care homes, including:

• Comprehensive eye examinations
• Spectacles supply and aftercare
• Hearing care services
• Clinical support and communication

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2. Portal Purpose

The ClearSight Care Portal is designed to help care homes:

• Manage resident information
• Track eye care and hearing care status
• Request services
• Access care plans and prescriptions
• Communicate securely with ClearSight staff

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3. User Responsibilities

All users agree to:

• Provide accurate and up-to-date information
• Maintain confidentiality of login credentials
• Use the portal only for authorised healthcare purposes
• Comply with all applicable healthcare and data protection regulations

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4. Data Protection & GDPR

This portal contains sensitive resident healthcare information. ClearSight is committed to maintaining GDPR compliance and secure handling of all data.

• Secure login is required for all users
• Care homes may only access their own data
• Data is encrypted and securely stored
• Audit logs may be maintained for security and compliance purposes

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5. Acceptable Use

Users must not:

• Attempt to access unauthorised data
• Share confidential resident information improperly
• Use the portal for unlawful activities
• Disrupt or interfere with portal operations

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6. Service Requests

Requests submitted through the portal, including sight tests, replacement glasses, ear wax removal, and hearing care requests, are logged internally and tracked through the system.

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7. Messaging & Communications

The portal includes a secure messaging system to support communication between care homes and ClearSight staff.

Users are responsible for ensuring messages and updates are reviewed regularly.

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8. Document Access

Care plans, prescriptions, and related healthcare documents made available through the portal are confidential and intended solely for authorised users.

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9. System Availability

ClearSight aims to maintain reliable portal availability but does not guarantee uninterrupted access at all times due to maintenance or technical issues.

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10. Limitation of Liability

ClearSight shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the portal.

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11. Changes to Terms

ClearSight reserves the right to update or modify these Terms of Use at any time. Continued use of the portal constitutes acceptance of any revised terms.

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12. Contact Information

If you have any questions regarding these Terms of Use, please contact the ClearSight administration team.